• UPS: Available for U.S. 48 contiguous States ONLY. Click here for PR, HI, AK, GU, VI, NM.
• UPS does not deliver on Saturday, Sunday or Holidays. So be careful when choosing. Go to ups.com for details. EXCEPTION: Saturday Delivery is available in some areas at a premium price. Go to ups.com to check your address. You may make such a request in the Message Box of your order. Shipping charges will be adjusted manually when your package is shipped.
• Delivery to APARTMENTS: An adult signature is required. If package is returned, there will be no refund for shipping charges and a restocking fee will be assessed. You may request for package to be left at the office. Make such a request in the Message Box of your order.
• UPS WILL NOT deliver to P.O. Boxes, APO or FPO address.
• UPS GROUND: Allow 6-10 days for package to arrive. We can not guarantee delivery date using UPS GROUND. States surrounding Ohio may get their package in 1-3+ days. Calif. may take 4+ days. UPS will automatically email you the tracking information once your package has been shipped.
• 2-WEEK DAY shipping (NEXT DAY) available for delivery by 8:00 pm on the second weekday, guaranteed by UPS. Available for U.S. 48 contiguous States ONLY. Not including Saturday or Sunday. IF package arrives late you are welcome to refuse the package for a full refund. IF arrives late and package is kept, shipping charges will be refunded less handling charges and UPS processing fees upon your request by email.
• 3-WEEK DAY shipping (2 DAY) available for delivery by 8:00 pm on the third weekday, guaranteed by UPS. Available for U.S. 48 contiguous States ONLY. Not including Saturday or Sunday. IF package arrives late you are welcome to refuse the package for a full refund. IF arrives late and package is kept, shipping charges will be refunded less handling charges and UPS processing fees upon your request by email.
• You may also make a SPECIAL REQUEST for 3 DAY SELECT available for delivery by 8:00 pm on the fourth weekday, guaranteed by UPS. Available for U.S. 48 contiguous States ONLY. Not including Saturday or Sunday. IF package arrives late you are Welcome to refuse the package for a full refund. IF arrives late and package is kept, shipping charges will be refunded less handling charges and UPS processing fees upon your request by email. Shipping charges will be slightly cheaper then 2 DAY and will be adjusted manually when your package is shipped.
• Shipping charges are determined by the weight, box size, girth measurement, dimensional weight, and delivery address.
• There may be an additional fee for rural areas, and/or small communities. This charge will be added without notification to your charge total. We may also adjust your shipping to USPS Priority Mail to save these fees.
• An Insurance fee is included to insure your package will arrive to you in good condition. Should package be loss, damaged, or stolen these fees are NOT refundable.
• A handling fee is included, determined by the box size, packaging material used, and time to process the order and/or payment.
• TRACKING NUMBERS will be automatically emailed to your by UPS. Allow your full amount of shipping days before emailing for an update.
• Track Invoice/Reference Number using your zip code, date of order and delivery country. If no details are provided, check again in 2-3 days. Allow your full amount of shipping days before emailing for an update.
• Refer to ups.com for additional regulations and requirements.
• NOTE: Charges are subject to change without notice.

Below is a map estimating actual shipping days for UPS Ground delivery.
Add up to 3 days for processing the order and to allow for Saturday and Sunday.

• Available for U.S. ONLY shipping by Priority Click-n-Ship Program.
• Foreign Military Bases ship the following SATURDAY ONLY. Package may be stopped by Customs for inspection.
• We can not guarantee delivery date. Allow 10-15 days for package delivery.
• Shipping charges are determined by the box size, weight, and delivery address.
• EXPRESS shipping is available upon request. It is not guaranteed. Make such a request in the Message Box of your order. We will adjust your shipping and handling fees accordingly. Refer to usps.com for an estimate.
• USPS does not deliver on Sunday or Holidays. So be careful when choosing.
• An Insurance fee is included to insure your package will arrive to you in good condition or it is paid for by USPS. Should package be loss, damaged, or stolen the additional insurance fees are NOT refundable.
• A handling fee has been included, determined by the box size, packaging material used, and time to process the order, custom filing and/or payment.
• TRACKING NUMBERS are only available for USPS Priority Click-n-Ship Program and will be emailed directly to you. Not available for Foreign Military Base deliveries.
• Refer to usps.com for other details.
• NOTE: Charges are subject to change without notice.

• Available for U.S. ONLY using USPS Priority Click-n-Ship Program.
• Allow 10-15 days for package delivery.
• We, nor the U.S. Postal Service guarantees delivery date or condition of package.
• Shipping charges are determined by the box size, weight, and delivery address.
• USPS does not deliver on Sunday or Holidays. So be careful when choosing.
• NO Insurance fee will be included to cover loss, damaged, or theft. Neither the U.S. Post Office nor Sugarcraft, Inc. will be held responsible for any return of funds or shipping charges in the event package is not delivered or arrives damaged.
• A handling fee has been included in your estimated shipping charges. This charge is determined by the bag size, packaging material used, and time to process the order, custom filing and/or payment.
• Shipping confirmation will be automatically emailed to you by the U.S. Post Office.
• Refer to usps.com for other details.
• NOTE: Charges are subject to change without notice.

• We will ship to Canada using UPS Standard service.
• Allow 7-21 weekdays for package delivery. We can not guarantee delivery date.
• Shipping charges are determined by the box size, girth measurement, dimensional weight, and delivery address.
• Package may be stopped by Customs for inspection.
• There may be an additional fee for out-of-town, rural areas, and/or small communities. This charge will be added without notification to your charge total. Go to ups.com to verify your address.
• UPS does not deliver on Saturday, Sunday or Holidays. So be careful when choosing. Go to ups.com for dates.
• UPS WILL NOT deliver to P.O. Boxes, APO or FPO address.
• Worldwide EXPRESS or Worldwide EXPEDITED is also available upon request. Make such request in the Message Box of your order. Go to ups.com for an estimate. Shipping charges will be adjusted manually when your package is shipped.
• An Insurance fee is included to insure your package will arrive to you in good condition or it is paid for by UPS. Should package be loss, damaged, or stolen the additional insurance fees are NOT refundable.
• A handling fee has been included in your estimated shipping charges and custom filing. This charge is determined by the box size, packaging material used, and time to process the order and/or payment.
• Brokerage Fees: It may be necessary for you to pay additional duty, taxes and brokerage fees once your package arrives, according to Canadian Law. UPS will contact you for payment. FYI: Brokerage Fees are based on the total value of shipment starting around $7.00 when purchasing $20.00 worth of products. Values of $40.00, brokerage fees are about $20.00. Values of $200.00, brokerage fees are about $40.00. These estimates are only given as a courtesy.
• TRACKING NUMBERS will be automatically emailed to your by UPS... as long as we type them correctly.
• If billing to an UPS account only the shipping cost may be billed. Only UPS accounts that are 6 digest with letters and numbers are excepted. Allow up to 3 extra shipping days for this request. The merchandise and handling fee total will need to be paid by credit card to Sugarcraft, Inc. You may make such a request in the Message Box of your order.
• Refer to ups.com for additional regulations and requirements.
• You may also prefer to ship your package with the International Air Service. Shipping charges will be slightly higher but you may avoid duty, taxes, and/or brokerage fees.
• NOTE: Charges are subject to change without notice.

INTERNATIONAL PAYMENT click HERE

• Available for all countries that the U.S. Postal Service will delivery to.
• Shipping will be processed using the U.S. Postal Click-n-Ship Program.
• TRACKING NUMBERS will be automatically emailed to you by USPS... as long as we type them correctly.
• Shipping by GLOBAL AIR EXPRESS SERVICE will take 3 to 10 days to arrive
• Shipping by FLAT RATE SERVICE will take 9 to 23 days days to arrive. Only small items may be purchased. Two shipping boxes are available: 13-1/2 x 11-3/4 x 3 inch or 11 x 8-1/2 x 5-1/2 inch. If your products will not fit in one of these boxes, we will manually change your shipping to GLOBAL EXPRESS SERVICE without notification. Additional shipping fees will be charged to your credit card without notification.
• Shipping charges are determined by the weight,  box size and delivery address.
• Delivery date will be determined by your country.
• Your parcel may be stopped by Customs for inspection, according to your country's choice or regulations. Allow up to 60 days for all parcels to arrive.
• An Insurance fee is included to insure your package will arrive to you in good condition or it is paid for by USPS. Should package be loss, damaged, or stolen the additional insurance fees are NOT refundable.
• A handling fee has been included in your estimated shipping charges. This charge is determined by the box size, packaging material used, and time to process the order and/or payment.
• Duty, taxes and brokerage fees, etc. may be assessed by your country once your package arrives. USPS will request those charges be paid before delivery will be made. If parcel is refused, a refund less shipping, handling and restocking fee will be issued upon receipt of parcel.
• Refer to the latest copy of the Global Delivery Services by the United States Postal Service International Postal Rates and Fees Publication for estimated shipping costs or visit usps.com for additional regulations and requirements.
• NOTE: Charges are subject to change without notice.
• If your package has not been delivered, the U.S. postal service will only allow up to 90 days from ship date to file a damage or missing parcel claim. Neither Sugarcraft nor the U.S. Postal Service will honor any refund and/or replacements.

ADDITIONAL DETAILS:
Required Addressing: The full address should be typed or legibly written in English using Latin alphabet characters and Arabic numerals. An address in a foreign language is permitted if the names of the city, province, and the country are also indicated in English. The last line of the address block area must show only the country name, written in full (no abbreviations) and in capital letters. Items sent to general delivery must show the addressee's name and the endorsement "Poste Restante" (French for general delivery). Foreign postal codes (numeric or alpha), if used, should be placed on the line above the destination country as shown below.

• Line 1:  Name of addressee
• Line 2:  Street address or Post Office Box Number
• Line 3:  Postal Code, if used, City, and Province or State
• Line 4: COUNTRY NAME (uppercase letters in English)
• Examples:  JACQUES MOLIERE                            MS J MEGGS
                                 RUE DE CHAMPAIGN                    APARTADO 3068
                                 06570 ST PAUL                          46807 PUERTO VALLARTO
                                 FRANCE                                     MEXICO

You will be required to:

• Keep all packaging material, the shipping carton, invoice and damaged item(s).
• Sugarcraft, Inc. will file the damage claim for you and send it to our post office. Then you will receive a certified slip. At this time take everything to the post office for inspection.
• The post master will be responsible for your refund. This may be done on the spot or mailed to you.  You may wish to ask the post office for  replacement shipping at this time.

HEAT RELATED DAMAGE:
All FOOD PRODUCTS are shipped at the purchasers risk and are NOT GUARANTEED against weather related damage (MELTING OR DETERIORATION). Unacceptable returns will be returned at your expense or destroyed.

You must first contact Customer Service
PLEASE include...

• Place the words "USPS Mail DAMAGE RECEIVED" in the subject title of the email.
• Invoice Order number as shown on your shipping label and/or receipts inside the package.
• Complete ship to information.
• A legible account of damage; one line per item
• Would you prefer a REPLACEMENT or REFUND.

NOTE: If ANY of the above information is not given this WILL DELAY your request.

FLOWERS, GINGERBREAD HOUSES, SUGAR OR ICING DECORATIONS:
There are no guarantees that you will not have some damage with hand made flowers. Please order a few extra for this reason.
No refunds can be issued by Sugarcraft, Inc., manufacturer, or the shipper. We will continue to make every effort possible in packaging them safely for you.

HEAT RELATED DAMAGE:
All FOOD PRODUCTS are shipped at the purchasers risk and are NOT GUARANTEED against weather related damage (MELTING OR DETERIORATION). Unacceptable returns will be returned at your expense or destroyed.

You will be required to:

• Return damaged item(s) to the shipping carton. Keep until refund or replacement has been received.
• UPS may return to your address for a pick-up and/or process an on-site inspection.
• Contact Customer Service  PLEASE include...
• Place the words "UPS DAMAGE RECEIVED" in the subject title of the email.
• Invoice number as shown on your shipping label and/or receipts inside the package.
• UPS Tracking Number from the shipping label.
• Your Complete ship to information.
• A legible account of damage; including...
• Box damage: crushed? side split? ect.
• Tape damage: clear tape? brown tape broken?
• Label damage: tampered with? taped on?
• Would you prefer a REPLACEMENT or REFUND.

NOTE: If ANY of the above information is not given this WILL DELAY your request.
• To report your claim directly to UPS click HERE. This is a NEW service that UPS has provided our company. You will be required to Register. If you have any concerns, please email Customer Service

NOTE:  This is NOT actually a guaranteed service. There are always exceptions to the rule. We have found that UPS and USPS will determine IF a refund is due depending on your local area, shipping address provided, weather limitations, and the holiday rule applies.

• Should your package arrive late an you wish to accept the delivery you may only be entitled to delivery charges less handling fees and postage fees.
• Should your package arrive late and you refuse the delivery a refund will be issued for merchandise less delivery fees once package is returned to Sugarcraft, Inc. by the shipper. UPS or USPS will determine IF you are entitled to a delivery refund. Once refund for the shipping are received to our account a refund then will be issued separately to your credit card card.

• Place the words "PACKAGE RECEIVED LATE" in the subject title of the email.
• Invoice Order number as shown on your shipping label and/or receipts inside the package.
• Tracking Number on label; if delivered by UPS.
• Complete ship to information.

NOTE: If ANY of the above information is not given this WILL DELAY your request.

Please do not call Sugarcraft Inc. for this request. You will reach our Retail Store and the sales clerks have little or no knowledge about the web site.