• Shipping charges are determined by the weight, box size, girth measurement, dimensional weight, and delivery address. When several heavy products or large items are ordered, shipping may be off slightly. Charges will be adjusted before package ships. We will attempt to notify you by phone and/or email if price is more than $5.00 on U.S. shipments and $10.00 on International shipments.
• There may be an additional fee for rural areas, and/or small communities. This charge will be added without notification to your payment total. We may also change the shipping method to save these fees.
• An Insurance fee (except small package) is included to insure your package will arrive to you in good condition. Should package be loss, damaged, or stolen these fees are NOT refundable. Sugarcraft will do everything possible to pack your items carefully so they will arrive to you in good condition and use appropriate material to keep weight to a minimum.
• A handling fee is included, determined by the box size, packaging material used, and time to process the order and/or payment.
• IF you refuse the package. Upon return a refund less restocking fee, shipping to and from will be issued to your payment.
• TRACKING NUMBERS will be automatically emailed to you by UPS. Please allow 3-4 week days for this update. Allow your full amount of shipping days before emailing for an update. Our sales staff will not have access to this information for approx. 10 days.
• Track Invoice by Reference (Order) Number using your zip code, date of order and delivery country. If no details are provided, check again in 2-3 days.

• Available for U.S.A. 48 contiguous States ONLY.
• UPS WILL NOT deliver to P.O. Boxes, APO or FPO address.
• UPS does not deliver on Saturday, Sunday or some Holidays.
• Delivery to APARTMENTS: An adult signature is required. You may request for package to be left at the office. Make such a request in the Message Box of your order.
• UPS GROUND: Allow 6-10 days for package to arrive. We will not guarantee delivery date.
• 2-WEEK DAYS: delivery by 8:00 pm on the second weekday, guaranteed by UPS. Excluding Saturday and Sunday and some Holidays.
• 3-WEEK DAYS: delivery by 8:00 pm on the third weekday, guaranteed by UPS. Excluding Saturday and Sunday and some Holidays.
• Refer to ups.com for additional regulations and requirements.

Below is a map estimating actual shipping days for UPS Ground delivery.
Add up to 3-4 week days to processing the order and allow for Saturday and Sunday.

• Available for U.S.A. using the Click-n-Ship Program.
• Allow 6-15 days for delivery. We will not guarantee delivery date.
• USPS does not deliver on Sunday or Holidays and Saturday in some areas.
• EXPRESS: delivery by 8:00 pm in 2-3 week days, guaranteed by USPS. Excluding Saturday and Sunday.
• Shipping confirmation may be automatically emailed to you.
• Refer to usps.com for other details.

• Available for U.S.A. ONLY.
• Allow 6-15 days for package delivery.
• No delivery on Saturday, Sunday or Holidays.
• No Insurance fee will be included to cover loss, damaged, or theft. Neither the shipper nor Sugarcraft, Inc. will be held responsible for any return of funds.
• Shipping confirmation may be automatically emailed to you.

• STANDARD: Allow 7-21 weekdays for package delivery.
• We can not guarantee delivery date.
• Package may be stopped by Customs for inspection.
• WORLDWIDE EXPRESS or WORLDWIDE EXPEDITED: available upon request. Make such request in the Message Box of your order. Shipping charges will be adjusted manually.
• Brokerage Fees: It may be necessary for you to pay additional duty, taxes and brokerage fees once your package arrives, according to Canadian Law. UPS will contact you for payment. Fees are based on the total value of shipment and on product materials.
• Refer to ups.com for additional regulations and requirements.
• You may also prefer to ship your package with the International Delivery using the U.S. Postal Service. Shipping charges will be slightly higher but you may avoid duty, taxes, and/or brokerage fees.

• Allow up to 21 week days to arrive. Delivery date will be determined by your country.
• Parcels are shipped using the U.S. Postal Click-n-Ship Program only.
• GLOBAL EXPRESS, EXPRESS INTERNATIONAL, or PRIORITY INTERNATIONAL are available. Normally our Company will ship your parcel using EXPRESS INTERNATIONAL. However, some countries will be shipped PRIORITY INTERNATIONAL since shipping charges can not be confirmed until the products are ready to ship. If you prefer one method over the other, you are welcome to make this request in the Message Box on the order if you also agree to any additional funds to be charged to your credit card.
• Customs may stop your parcel for inspection, according to your country's rules and regulations. Allow up to 60 days for all parcels to arrive.
• Duty, taxes and brokerage fees, etc. may be assessed by your country once your package arrives. Payable before delivery will be made.
• Refer to the latest copy of the Global Delivery Services by the United States Postal Service International Postal Rates and Fees Publication for estimated shipping costs or visit usps.com for additional regulations and requirements.
• If your package does not arrive by the 21st week day, the U.S. postal service will only allow up to 90 days from ship date to file a damage or missing parcel claim. Neither Sugarcraft nor the U.S. Postal Service will honor any refund and/or replacements after this date.

ADDITIONAL DETAILS:
Required Addressing: The full address should be typed or legibly written in English using Latin alphabet characters and Arabic numerals. An address in a foreign language is permitted if the names of the city, province, and the country are also indicated in English. The last line of the address block area must show only the country name, written in full (no abbreviations) and in capital letters. Items sent to general delivery must show the addressee's name and the endorsement "Poste Restante" (French for general delivery). Foreign postal codes (numeric or alpha), if used, should be placed on the line above the destination country as shown below.

• Line 1:  Name of addressee
• Line 2:  Street address or Post Office Box Number
• Line 3:  Postal Code, if used, City, and Province or State
• Line 4: COUNTRY NAME (uppercase letters in English)
• Examples:  JACQUES MOLIERE                            MS J MEGGS
                                 RUE DE CHAMPAIGN                    APARTADO 3068
                                 06570 ST PAUL                          46807 PUERTO VALLARTO
                                 FRANCE                                     MEXICO

PRODUCTS NOT COVERED FOR REFUND including Heat Related Damage:
All food items, chocolate, flowers, gingerbread houses, sugar shapes, wax items, and products in plastic containers are shipped at the purchasers risk. There are no guarantees that you will not have some damage with edible items. Please order a few extra for this reason. No refunds will be issued by Sugarcraft, Inc., the Manufacturer, or the Shipper.

INSTRUCTIONS:

• Return damaged item(s) to the shipping carton and keep all materials until refund has been received.
• Sugarcraft, Inc. will file the damage claim for you and send it to our local post office for review. The U.S. Postal Service will notify you. At this time take everything to your local Post Office for inspection.
• Your Post Master will be responsible for your refund. This may be done on the spot or mailed to you.

• Simply reply to your email Order Copy. If you have not saved this email, click on Customer Service and include the following:
• Invoice Order number as shown on your shipping label and/or receipts inside the package.
• Complete ship to and bill to information.
• Include a legible account of damage including stock number and description.
• Include the Tracking Number from the shipping label.
• Please answer the questions below to better assist us with your refund:
• Was the parcel damage: crushed? side split? etc.
• Was the seal damaged? Was clear tape or brown tape used?
• Has the label been tampered with? Is it taped on?
• How were the damaged products wrapped?
• What type of packaging material was used: styrofoam? craft paper?

PRODUCTS NOT COVERED FOR REFUND including Heat Related Damage:
All food items, chocolate, flowers, gingerbread houses, sugar shapes, wax items, and products in plastic containers are shipped at the purchasers risk. There are no guarantees that you will not have some damage with edible items. Please order a few extra for this reason. No refunds will be issued by Sugarcraft, Inc., the Manufacturer, or the Shipper.

INSTRUCTIONS:

• Return damaged item(s) to the shipping carton and keep all materials until refund has been received.
• Sugarcraft, Inc. will file the damage claim for you.
• UPS may return to your address for a pick-up and/or process an on-site inspection report. Be aware that you do not have to give the driver any item that you wish to keep.
• Sugarcraft will issue a refund to your payment upon completion of claim.

• Simply reply to your email Order Copy. If you have not saved this email, click on Customer Service and include the following:
• Invoice Order number as shown on your shipping label and/or receipts inside the package.
• Complete ship to and bill to information.
• Include a legible account of damage including stock number and description.
• Include the Tracking Number from the shipping label.
• Please answer the questions below to better assist us with your refund:
• Was the parcel damage: crushed? side split? etc.
• Was the seal damaged? Was clear tape or brown tape used?
• Has the label been tampered with? Is it taped on?
• How were the damaged products wrapped?
• What type of packaging material was used: styrofoam? craft paper?

• Should your package arrive late an you wish to accept the delivery you will only be entitled to delivery charges less handling fees and delivery fees.
• Should your package arrive late and you refuse the delivery a refund will be issued less insurance fees once package is returned to Sugarcraft, Inc. by the shipper.

• Simply reply to your email Order Copy. If you have not saved this email, click on Customer Service and include the following:
• Invoice Order number as shown on your shipping label and/or receipts inside the package.
• Complete ship to and bill to information.
• Include a legible account of delivery date including order date.
• Include the Tracking Number from the shipping label.