HOW TO SET UP AN ACCOUNT
-
For overeas or unverifiable credit cards only
CUSTOMER ACCOUNT
DOCUMENTS REQUIRED AND WHY:
We are glad
that you have decided to become a Sugarcraft Customer! You must first open
an account with Sugarcraft, Inc. Available for all countries in agreement
with the U.S.A. International Express Postal Delivery Service except
Nigeria or West Africa because of too much attempted fraud there.
NOTE: Most
of UK and Canada are in the Visanet system already. Some German, no other.
Verification won't be necassary for those customers. *You will also
be asked for verification below when you give a wrong BILLING name or addressanywhere
else including USA orders.
.
INSTRUCTIONS
TO ORDER in countries other than UK or Canada:
1. Drop items
into our shopping cart.
2. At checkout
where you see your order, choose INTERNATIONAL EXPRESS shipping
option, then all charges are displayed.
3. Finish
order and send it. Print a copy for your records.
4. Email to
open your account and with the required documents to proicer@sugarcraft.com.
NOTE: After
order is sent and you get our email APPROVED copy and you see:
Card authorized,
no address available for verification."
OR:
Card authorized,
address verification results unknown."
---> You must
send the documents in yellow box before we will ship your order:
REQUIRED TO
OPEN YOUR ACCOUNT AND TO BE EMAILED AS SOON AS ORDER IS PLACED:
Invoice *** ________ **
CUSTOMER MUST PROVIDE:
1. Copy of most recent credit card bill showing card holders SAME name
- address for BILLING on your order. You do not need to send confidential
information.
2. Last 4 numbers on credit card used (so we can verify)
*Save information as a JPG
file, PDF, or WORD file and email it to proicer@sugarcraft.com
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WARNING: *Do
not send the order if you do not agree with our policy.
If you refuse
validation, and cancel order, you WILL be charged our processing fees.
-------------------------------------------------------------------------------------------------------------- |
WHY: We have recieved
fraudulent orders using stolen credit cards. We want to make sure yours
has not been stolen. This guards against stolen credit cards and helps
keep you safe, as well as our company.
EXPLANATION: Authorization error
happens when your country is not in our Visanet System (which contacts
banks to verify name and address of card holder). Thus we verify by hand
with you sending proof. This guards against accidentely accepting a stolen
credit card,
For all
future orders:
Please
make a note in the Message Box on all future orders that you have previously
opened an account with a copy of your signature and your order will
be processed without delay and so you won't be asked for it again.
Limitation
on Liability
In no event
shall Sugarcraft, Inc. be liable for any direct, indirect, special punitive,
incidental, exemplary or consequential damages, or any damages whatsoever,
even if Sugarcraft, Inc. has been previously advised of the possibility
of such damages, whether in an action under contract, negligence, or any
other theory, arising out of or in connection with the use, inability to
use, or performance of the information, services, products, and materials
available from this site. These limitations shall apply notwithstanding
to any failure or essential purpose of any limited remedy. Because some
jurisdictions do not allow limitations on how long an implied warranty
lasts, or the exclusion or limitation of liability for consequential or
incidental damages, the above limitations may not apply to you.
FROM A RECENT SATISFIED CUSTOMER:
DATE: Wednesday,
July 14, 2004
Dolores,
Hi, per our
telephone conversation yesterday, I am forwarding a copy of front/back
of my credit card in order to process my order. I am hoping to use
the candy molds on my order for a wedding on August 7 and so will need
it as soon as possible. Therefore, I am authorizing Sugarcraft to charge
my credit card the applicable charges to ship my order via UPS.
Thank you
so much for your help, I really appreciate it.
Date:
Tue., 20 Jul. 2004 (after order was received)
I just wanted
to thank you for all your help regarding my order. I received it
from UPS on Saturday, 17 Jul. and I'm so excited to start my project.
Thanks again and I look forward to doing business with you in the future.
Deanna in Guam
Prices
are subject to change without notice