and accounting problems
Baking & Candy Supplies Worldwide... since 1980
Sugarcraft® and our staff welcome you!
Welcome to Sugarcraft. These terms and conditions govern your access to and use of this website and various online tools and services that Sugarcraft makes available to customers and all others users of the Sugarcraft service.
We are dedicated to furthering the art of CAKE, CANDY and COOKIE DECORATING.
Shop online or in-store! We have a large retail store open to the public at 3665 Dixie Hwy, Hamilton, OH 45015.
We carry over 30,000 products from some 300 different manufactures, distributors, vendors, and importers.
For in-store shopping, shop on line then bring the shopping cart list with you. It may help us to locate your products.
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How to Order
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Tracking your package
full explanation below, thank you.
PAYMENTS; TAXES. Customer will pay the online order by credit card to Sugarcraft when order is placed. Customer will provide the electronic BILLING address provided by their bank for processing credit cards.
Back to the shopping cart
PROCESSING METHOD: We have begun using 'REAL TIME' order processing. This results in one more security measure for you, our customers. But it also means, once the order is sent, we no longer can cancel, add-on, correct mistakes, or change shipping option. Re-submitting your order will result in 2 charges because the bank received your charges when you submitted the first order. In re-submitting, please allow ample time for your bank to remove the first charge.
Real time processing
definition: Data processing that appears to take place, or actually takes
place, instantaneously upon data entry or receipt of a command. This means
when you submit your order, you are charged when you press the submit button.
ADDRESS INFORMATION ON WRONG LINES: Computer automation dictates that information must be on correct lines in order to be read when importing your shipping address to your parcel label. We cannot be held responsible for missed apartment numbers or any other incorrect information. For processing, we check: street, city, state and zip code. If any are wrong the credit card won't process and your payment will be DECLINED.
SELLING YOUR INFORMATION: Sugarcraft will NEVER sell or give your name, address, phone number or any other information to any other person or company.
The shipper may leave your package if you are not at home at the driver's
discretion as a courtesy. Our Company considers this the same as a "signature
received". If you will not accept this method of delivery, please provide
a statement on the order and we will ship your parcel as "signature required".
There will be an additional $3.00 fee charged to your payment separate
from your Web Store Order before your parcel ships for this service. Please
allow an additional 2-3 shipping days.
COMPUTER SETTING COOKIES: Allow our web store to email you a copy of the order. AOL and other hosts send unwanted updates. (They do this often). This feature can be turned off. TO Fix this problem: log online using AOL, then minimize AOL and use Internet Explorer to place your order. You will bypass all AOL's bad settings. Please note that your order WILL come to us. Without "Cookies" turned on you will not receive an automatic copy of your order or a shipping notification. Never use Firefox or Safari browsers because a glitch does not send you a copy of your order.
You were given an estimated shipping cost. We may phone and/or email you if charges are more. We will only charge the amount necessary to ship your package by method chosen, or change your method of shipping to a cheaper shipping method. UPS may charge additional fees for out-of-town, rural areas, and/or small communities. UPS will charge extra if they call you or you call them and change or correct a delivery address. UPS charges extra for address changes or corrections. If you give us incorrect information or UPS is not able to locate your address, you will be charged the additional fees.
Do I have to pay sales tax?
We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities. For Ohio purchasers, the tax will be charged to your credit card and paid to the state of Ohio by our Company. This amount will appear on the white register receipt enclosed in your parcel. We suggest that you keep these receipts as proof of state tax paid in case of possible Ohio audit. For California purchasers, taxes are collected on airbrushes, airbrush parts, compressors and other items dropped shipped by the manufacturer Kopykake. California customers will be notified what the sales/use tax amount will be and our Company will charge your credit card.
DAMAGE WHILE IN TRANSIT - Claims and Liability
Our responsibility ends when the parcel is given to the carrier. Our contract with the shipper allows for a damaged box to be re-boxed, products located and delivered to you in any condition. Our Company is not responsible for goods lost or damaged in transit - including damaged caused by melting or freezing. Your order may contain products that could be damaged in transit. Neither Sugarcraft, nor the shipper can be held responsible for weather related damage. Including: items with latches or screws or seals, fragile products, liquids, food items, wax items, plastic containers, chocolate, icing or any item that melts. Order all products at your own risk. Claims for shortages or errors must be made in writing within 10 days of receipt of shipment. We will assist you in any way that we can. Before reporting shortages, please inspect all cartons carefully. Remember that shipments comprised of more than one carton may not arrive at the same time.
Damage must be reported in writing within 24 hours or request will be VOID. .
Includes Airbrush, Bridal Cake Toppers, Cake Fountains, Cake Stands, Chocolate Fountains, Custom Items, Collectable Items, Food Items, Items with latches or screws or seals, Personalized Items, Photo Cake Printer Systems and Projectors, SugarVeil System.
REPORT DAMAGE/DEFECTIVE PRODUCTS WITHIN 24 HOURS OF ARRIVAL - OR REQUEST WILL BE VOIDED!
Keep all damaged products, including the shipping container, for the carrier's possible inspection. Reply to the email order copy that Company sent you by email. Our email staff will respond with questions that will assist us in obtaining your refund from the shipper. Allow up to 30 days for refund. Please allow carrier 8 to 10 business days to complete claim. Upon approval from the shipper our Company will issue a refund to your payment. No refund receipt will be sent. Allow up to 30 days for refund.
Your order may contain products that could be damaged in transit due to weather conditions. Neither Sugarcraft, nor the shipper can be held responsible for weather related damage. Example: food items, wax items, plastic containers, chocolate, icing, etc. Or any item that melts. Order products at your own risk.
RETURNS, REFUSED OR EXCHANGES
For safety reasons we do not accept Opened or Unpackaged Products, Edibles and/or Food Related Products, Books, Video's, DVD's, Candy Molds (all types), Cookie Cutters, Bulk Orders, Discounted Orders, Discontinued Items, Fake Cakes, Pans, Paper Goods, Special Ordered Items, or any other product that our Company feels is not in the best interest to the consumer or our Company to be resold. Sugarcraft reserves the right to refuse any such request regardless of product, price, and/or errors. Unauthorized return/exchange will be refused and returned back to you by the shipper and/or discarded.
WARNING: Fragile items including: sugar, gumpaste, icing flowers, edibles, items in plastic containers may arrive slightly damaged and/or broken. Most broken items can be bended with a small amount of royal icing. We advise you to order extra for this reason.
To Request a Return/Exchange: Request must be made within 15 days from receipt. Any and all shipping charges must be prepaid by you. If returned/exchanged product arrives damaged, it will be your sole responsibility to file a damage claim with the shipper you used. No refund will be issued by Sugarcraft, Inc. All Returns will incur a 15% restocking fee. No restocking fees are incurred for an Exchange. Simply reply to your automatic email order copy in writing including complete product information and reason for return/exchange. Our Customer Service will notify you by email and provide instructions. Any credit/debit adjustment will be made to the original payment. No refund receipt will be sent. Allow up to 30 days for refund.
Sugarcraft and/or the shipper will use every means possible to have your package delivered to the correct address. If you give us the wrong address, if you are not at home to sign for package or you do not pick up your package when you have been left a message to do so, the package may be returned to Sugarcraft and/or additional shipping charges will be applied for any correction to the address. If parcel is returned to our Company all Company policies will be applied before any refund is issued.
PRODUCTS: Including GINGERBREAD HOUSES, FLOWERS, SUGAR SHAPES, ICING
SHAPES, FRAGILE DECORATIONS or other such products. There are no guarantees
that you will not have some damage with these items. Please order a few
extra for this reason. No refunds can be issued by Sugarcraft, the manufacturer,
or the shipper. We will continue to make every effort possible in packaging
them safely for you.
If any defective product arrives to you from Sugarcraft, Inc. and/or direct from the manufacturer it is the sole responsibility of the Manufacturer, Distributor or Vendor to repair, replace, or exchange that product. Most manufacturers, distributors, or vendors will request that you send the product back at your expense. We will either have you ship it directly to the manufacturers, distributors, or vendors or back to us. Normally there will be no charge for repairs or return shipping. We feel that with such specialized products that this seems fair. This is NOT a guarantee in anyway but a reassurance that you are not going to have to keep a defective product. Be assured that Sugarcraft, Inc. will do everything possible to check all products before shipping to avoid such problems. Reply to your order copy leaving all details attached. You will receive an email response with complete instructions and/or manufacturer address. We will be more than happy to help you in anyway possible but be advised that Sugarcraft, Inc. will be a third party and this WILL delay your replacement and/or refund.
REASON FOR REJECTION OF SUBMITTED ORDERS: To receive any shipment from Sugarcraft, Inc., you must abide by the policies set forth by Sugarcraft, Inc. If remarks or demands that you write with your order in our Message Box are in direct disagreement with policies of our company, we will reject the order. We will not do further business with customers who dispute credit cards or deal in rude and/or vulgar remarks either by phone or email. Your problems will be dealt with in a friendly courtesy manner. Please consider the recipient of your complaints by polite emailing or calling, for better cooperation of your needs.
CUSTOMS FEES: Recipients of international orders are responsible for local Customs fees, import duties and taxes, if any. Sugarcrft® has no control over these fees, so if you are not familiar with the customs fees in your country, please check with your local customs office for more information. We declare the total value of items purchased for customs purposes. Please note that we do not calculate or estimate these local charges and that they can be significant in relation to the value of your order.
The shipping charges you pay to Sugarcrft®do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will NOT be returned to Sugarcrft® because we would be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.
Brokerage Fees: It may be necessary for you to pay additional duty, taxes and brokerage fees once your package arrives, according to Canadian Law. UPS will contact you for payment. Fees are based on the total value of shipment and on product materials. IF you refuse to pay these fees your parcel will be discarded by UPS. No refund for either product or shipping will be issued by UPS or Sugarcraft, Inc.
INACCURACIES: Occasionally there may be information on sugarcraft.com
that contains typographical errors, inaccuracies, or omissions that may
relate to product descriptions, pricing, and availability. We reserve the
right to correct any errors, inaccuracies, or omissions and to change or
update information at any time without prior notice, including after you
have submitted your order. We apologize for any inconvenience this may
cause you. Sugarcraft reserves the right to refuse or cancel orders containing
errors, inaccuracy or omission, whether or not the order has been submitted,
confirmed and/or your credit card has been charged. If your credit card
has been charged for the purchase and your order is canceled, Sugarcraft
shall promptly issue a void or credit to your credit card. Allow up
to 30 days for such refund to appear on your bank statement. Sugarcraft
uses reasonable efforts to include accurate and up-to-date information
on this site. Sugarcraft, Inc. is NOT in any way responsible or liable
for copyright protected merchandise that is resold. Sugarcraft assumes
no liability or responsibility for any errors or omissions in the content
of this site. To prevent delays, be very certain that for the BILLING information,
you type the exact address your credit card bank has saved to use electronically.
This may be an old address if you have moved since you got the card.
We totally realize that we cannot please all the people all the time. We apologize for those human failings. But we make every effort to do so. I'm sure if you ask in a polite manner that we will bend over backwards to help you with any problem you are having.
REFUSED PACKAGES: If you refuse any parcel that arrives and is returned to our Company. less the originally shipping charge and less the return shipping charge and a 20% restocking fee. Please allow up to 30 days for refund to appear on your bank statement. Refund will only be issued for non-food items. Special orders or other items as listed below that are non-refundable. Refunds are not given for the originally shipping charge back to us. Refunds will be less the return shipping charge and a 20% restocking fee. Please allow up to 30 days for refund to appear on your bank statement. Also see REQUEST RETURN information.
WEATHER OR SHIPPER ERRORS: Your order may contain items that could be damaged in transit due to weather conditions etc. You must agree to abide by all statements and conditions placed on various screens ordered from. You may not hold Sugarcraft, Inc., the Shipper, nor the Manufacturer responsible for types of damage spelled out there.
We only require a signature when shipping perishable products such as Bettercream Icing. If you find that UPS requires signature, it is usually because of a past problem. Usually because a customer has reported a lost or stolen package. This protects yourself as well as UPS.
AVAILABILITY OF ITEMS: With well over 30,000 products, hundreds different vendors, manufactures and distributors we can not possibly have everything at all times. Most products are normally re-stocked within 10-15 days. Email for the available of any item(s). Allow 48 hours for reply. Include complete name, stock number, description, and price shown.
If an item states to allow extra shipping time, this means your whole order will be held if there is not enough shipping to cover the cost of more than one box shipped. If you would like us to backorder any items not in stock, please write this in your comments box upon checkout and that you agree to any additional shipping costs. Handling fees are waved for backordered packages.
INTERNET SELLING PRACTICE: If for any reason an item that you have ordered is out-of-stock a similar product from another manufacturer, distributor or vendor may be substituted. Our Company may also elect to HOLD or BACK ORDER should that item be on its way to us. IF item has been discontinued, a full refund will be issued. Our sales staff may elect to phone or email you about any such product(s) giving you until the following shipping day to reply. You are also Welcome to include any details that may help us provide better service to you. Including need by dates and/or other instructions.
SUBSTITUTION POLICY: As indicated on your order form, you agree that if your selection is unavailable, a substitution of comparable quality and value will be sent.
The main problem is bad browsers. Safari doesn't work and Firefox doesn't allow you to get a copy of your order. Use Explorer please.
There could be an error with a product. I would need full discription including stock number, to test the item.
placed in groups. This is so you can add several before going to checkout
each time - for convenience. So this is what you do
1. check the little box for items you want...change quantity if needed.
2. At bottom of that group, click ADD TO CART
Please do not
use safari or Firefox. They don't work well.
SEARCH ENGINES: If you found us through a search engine, this can be a problem too.
Please enter our website by typing in: www.sugarcraft.com. If it looks different, that probably was the problem.
If the above
does not fix your problem, there is either an error with that particular
product that we must fix first, or if you can do
everything until you arrive at the credit card page, the problem is with your computer. You could have 'cookies' turned off. (We need 'cookies' to send an order copy to you). In that case, I will get a copy and send you an email to call to provide credit card information.
if you found us using a search engine, try to enter our website by typing
http://www.sugarcraft.com - if now you see a menu and before not, that
The Staff at Sugarcraft.com
HOW TO ORDER
using our SECURE ON-LINE CREDIT CARD: Easy to use! Click
1. Choose the items you with to order.
MULTIPLY ITEMS IN A TABLE: Check mark the purchase box of the item(s) you wish to order at the same time. Next click "Add to Cart" button at the bottom of that particular table. Choose either "VIEW your Shopping Cart" to check out OR "CANCEL" to continue Shopping.When finished shopping click on any "VIEW CART" button. At this time double check all items in your shopping cart are correct. Remove unwanted or duplicate items. Once payment has been agreed on, ALL items will be shipped regardless if products have been duplicated. Next choose your method of shipping by clicking on the "arrow" button. Refer to our SHIPPING page for additional details. Now click on "CHECK OUT" button showing the dollar amount button.
SINGLE ITEM ORDERING: Simply click "add to cart" button by that item. Now you can then either "VIEW your Shopping Cart" to make sure that the correct item has been added OR "CANCEL" to continue Shopping.
and how the BBB (Better Business Bureau) lost all their credibility
This is a news article from a large TV station located in Cincinnati Ohio on 11/12/2010
Its good reading if you think the BBB will go to bat for you!
Sugarcraft does not pay blackmail to the BBB and never will. I'm certainly glad to see this article come to print today!
There is more recent information on BBB irregularities at www.clarkhoward.com (a great website to know about!)
SUGARCRAFT®'S COPYRIGHT and/or TRADEMARK INFRINGEMENTS
The name Sugarcraft, the Sugarcraft logo and any other product and service names that we may present on the Site from time to time may not be used in connection with any product or service that is not Sugarcraft, nor in any manner that is likely to cause confusion, or in any way that may disparage or discredit Sugarcraft. Other trademarks, service marks or logos that appear on the Site or anywhere in the Sugarcraft service is rendered, in particular (but not exclusively) those of customers registered with Sugarcraft are the property of their respective owners and are likely to be registered trademarks and subject to restrictions as to their use. They must not be used without the express permission of both Sugarcraft and the trademark owner.
All content included on this site, such as text, graphics, logos, button icons, images, data compilations, and software, is the property of Sugarcraft.com or its content manufacturers, distributors, or vendor suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Sugarcraft and protected by U.S. and international copyright laws. All software used on this site is the property of Sugarcraft or its suppliers and protected by United States and international copyright laws.
SUGARCRAFT®, SUGARCRAFT.COM, SUGARCRAFT® and other marks indicated on our site are registered trademarks of Sugarcraft.com, Inc., in the United States. Sugarcraft.com graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Sugarcraft, Inc. or its subsidiaries. Sugarcraft.com trademarks and trade address may not be used in connection with any product or service that is not Sugarcraft.com, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Sugarcraft.com. All other trademarks not owned by Sugarcraft.com or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Sugarcraft.com or its subsidiaries.
REPRESENTATIONS AND WARRANTIES; DISCLAIMERS. Use of this Service is at your sole risk. Sugarcraft provides the tools, the Site, and the services on an “As Is”, “As Available” basis. THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE AND TITLE, AND ANY AND ALL IMPLIED WARRANTIES ARISING FROM STATUTE, COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. To the extent permitted by law, Sugarcraft expressly disclaims any and all such other warranties.
DISCLAIMER: 01/23/2009 Ingredients are not guaranteed by Sugarcraft, Inc. Sugarcraft assumes no liability or responsibility for any errors or omissions in the content of ingredients list. Sugarcraft can not be held responsible for changes made to the product. Written ingredients are listed on the individual package.
LIMITATIONS ON LIABILITY
Sugarcraft liability to You for any recoverable losses or damages arising under or in connection with these terms and conditions and your use of this Service shall be limited, to extent applicable, to (i) the actual direct damages incurred by You, in an amount not to exceed the total revenue received by Sugarcraft resulting from your use of the product provided hereunder during the most recently preceding 12-month period, or (ii) your discontinuance of any further use of such items or the Service. Sugarcraft shall not be liable for: (i) damages caused by Your failure to perform Your responsibilities; (ii) claims or demands of third parties (other than those third party claims covered by Section 10); any lost profits, loss of business, loss of use, lost savings or other consequential, special, incidental, indirect, exemplary or punitive damages, even if Sugarcraft has been advised of the possibility of such damages. The foregoing limitations shall not apply to: (i) the payment of settlements, costs, damages and legal fees referred to in Section 11; or (ii) your obligation to pay amounts owed as compensation for the services hereunder. Notwithstanding the foregoing, to the maximum extent permitted by law, Sugarcraft disclaims liability for any loss or damages, whether direct, indirect, special, incidental, or consequential (even if Sugarcraft has been advised of the possibility of such damages) arising out of (i) your use of the Sugarcraft Site and Services or your inability to do so, (ii) your reliance on any content provided on the Service or through the services provided thereunder, and/or (iii) goods and services in any way associated with this Service and the services thereunder. The limitations of liability set forth in this Section 11 will survive and apply notwithstanding the failure of any limited or exclusive remedy for breach of warranty set forth in these terms and conditions.
FORCE OF NATURE. Neither party shall be liable for any default or delay in the performance of its obligations here under if and to the extent such default or delay is caused by: fire, flood, earthquake, elements of nature or acts of God; riots, civil disorders, rebellions or revolutions in any country; or any other similar cause beyond the reasonable control of such party. In such event the nonperforming party shall be excused from further performance or observance of the obligation(s) so affected for as long as such circumstances prevail and such party continues to use its best efforts to recommence performance or observance without delay.
TERM & TERMINATION Your agreement to abide by these terms and conditions will commence automatically upon your initial use of this Service and continue until the earlier of (i) termination of your rights to use the Service by Sugarcraft or (ii) your ceasing to use the Service.
You must at all times use this Service in a responsible and legal manner.
In particular (but not exclusively) you must not do any of the following:
misrepresent your identity, delete or falsify any attributions, trademarks
or designations of source from any website content; conduct, display, promote
or forward surveys, contests, raffles, lotteries, pyramid schemes or chain
letters; or interfere with or disrupt the service or services or networks
connected to the service; collect or store personal data about other users
including email addresses. You agree that you will comply with all applicable
local, state and federal laws, statutes and regulations regarding use of
this website and Sugarcraft tools and services.
MISCELLANEOUS. These terms and conditions will be governed by and construed in accordance with the laws of the Commonwealth of Ohio, without reference to its conflicts of laws rules. Any provision of these terms and conditions that is held to be invalid or unenforceable will be deleted and replaced by a valid and enforceable provision which achieves, as far as possible, the same objectives as the severed provision was intended to achieve. The remaining provisions of these terms and conditions shall continue in full force and effect. Except to the limited extent set forth in Section 1(b) above, neither these terms and conditions, nor any terms contained herein, shall be construed as creating or constituting a partnership, joint venture or agency relationship between the parties. You may not assign, sublicense or otherwise transfer any right or obligation set forth herein without Sugarcraft's prior written consent. Any purported assignment in violation of the preceding sentence is void and of no effect. These terms and conditions are binding upon the parties' respective successors and permitted assigns. No failure of Sugarcraft to exercise or enforce any of its rights hereunder will act as a waiver of such rights. Except as otherwise expressly provided herein, all remedies provided for herein shall be cumulative and in addition to and not in lieu of any other remedies available to either party at law, in equity or otherwise.
Violators will be prosecuted to the full extent of the law (and some have been!)